Last updated: 7 January 2025
Finoverse Limited – Privacy Policy
This Privacy Policy is available and applicable in English only. In the event of any discrepancy, the English version shall prevail.
Your Privacy
Your privacy is important to us. This policy provides information about the collection, use and maintenance of the personally identifiable information (“personal data”) that (1) Finnovasia Limited, a limited liability company incorporated in Hong Kong with business registration number 66757990 which registered address is 29/F, The Chelsea, 69 Jervois St, Sheung Wan, Hong Kong; (2) Finoverse Limited a limited liability company incorporated in Hong Kong with business registration number 68054796 with its registered address at 29/F, The Chelsea, 69 Jervois St, Sheung Wan, Hong Kong; and (3) Finoverse AI Limited a limited liability company incorporated in Hong Kong with business registration number 78684753 with its registered address at 29/F, The Chelsea, 69 Jervois St, Sheung Wan, Hong Kong (collectively called "Finoverse", "we", "us") collects and how we use it, in compliance with Hong Kong's Personal Data (Privacy) Ordinance (“PDPO”).
Personal Information Collection
Finoverse may collect and use the following kinds of personal data:
Contact and Professional Information:
- information you provide for the purpose of using the Service, such as your name, phone number, email address, work address, professional background, experience, job title, your company name; and
- publicly accessible information, such as Linkedin Profile data.
Conversational Data: Information you provide during your use of the Service, including
- the content of your instant messenger application messages (such as WhatsApp messages);
- full audio recordings of your voice conversations with our AI agents
- complete transcripts of these conversations
- conversation summaries generated from your voice interactions
- voice characteristics and patterns
- analysis and insights derived from conversation content and patterns
- conversation metadata (date, time, duration, participants) and transcripts of your voice calls.
Technical Information:
- IP address, browser type, and device information
- usage patterns and platform interactions
- cookies and similar tracking technologies
- log files and error reports
Usage Information: Information about your use of our services, including but not limited to the Service, which helps us develop a better product.
Using Personal Data
Finoverse may use your personal data to:
Enable your access to and use of the Service.
Send you service-related communications.
Send you marketing communications, from which you can opt out at any time.
Help us develop a better product and Service.
Quality assurance to internally review conversations for service quality.
Respond to inquiries and resolve issues for customer support.
We will not use your personal data for a new purpose without your express consent. You may opt out of having your personal data used for general service improvement by contacting us at the details given in Section 10 of this Privacy Policy.
Securing Your Data
Finoverse will take reasonable technical and organizational precautions to prevent the loss, misuse, or alteration of your personal data.
Data Retention
We will store the personal data you provide only for as long as is necessary to provide the Service and for a reasonable period thereafter, after which it will be securely deleted.
Sharing Your Information
For Introductions: We will only share your contact information with another user for the purpose of business networking after both you and the other user have explicitly consented to the introduction (a "double opt-in").
Service Providers: Where Finoverse discloses your personal data to its agents or sub-contractors (such as our communication platform or cloud hosting providers), the agent or sub-contractor will be obligated to use that personal data in accordance with the terms of this Privacy Policy.
Legal Requirements: We may disclose your personal data to the extent that it is required to do so by law.
Cookies and Tracking Technologies
Essential Cookies
- Session management: Keep you logged in securely
- Security: Prevent fraud and unauthorized access
- Functionality: Remember your preferences and settings
Analytics Cookies (With Consent)
- Usage analysis: Understand how you use our platform
- Performance monitoring: Identify and fix technical issues
- Feature optimization: Improve user experience
Cookie Control
- Browser settings: Control cookies through your browser
- Cookie banner: Manage preferences through our cookie banner
- Opt-out links: Direct links to opt out of specific tracking
Your Rights
You have the right to request access to and correction or deletion of your personal data held by us. To exercise these rights, please contact us at the email address below at Section 10 of this Privacy Policy.
Updating This Policy
Finoverse may update this Privacy Policy by posting a new version. You should check this page occasionally to ensure you are familiar with any changes.
Contact Us
If you have any questions about this privacy policy or our treatment of your personal data, please write to us by email at privacy@finoverse.com.
